Frequently Asked Questions
Seda Keys for Business is the loyalty program for room and event bookers at Seda Hotels, offering members a range of exclusive benefits. Qualified bookings - those made directly with Seda hotels - are credited an equivalent number of points. Every Php100 earns 10 points.
Regular and bona fide company employees who book rooms or events for their organization may join upon invitation from a Seda Sales Manager or Executive, in line with their company's internal incentive-program policies. Membership is free.
No. Seda Keys for Business is designed for corporate bookers employed by client companies. Travel agencies and third-party booking channels are not eligible, and bookings made through them do not earn points.
Membership is issued to the individual booker and linked to their company account. Points and benefits belong to the named member, subject to the program terms and your company's policies.
Apply online through this portal after receiving an invitation from the Seda Sales Manager or Executive handling your account. Once your booker and company details are verified, you will receive a confirmation email with your membership number and digital membership ID.
No. Membership in Seda Keys for Business is free for eligible corporate bookers.
After you submit your application, Seda Sales verifies your details. You typically receive confirmation and your membership number by email once verification is complete - often within a few business days, depending on account checks.
Yes. One Seda Keys for Business membership covers participating Seda Hotels. Qualifying direct room and event bookings at any eligible property can earn points under the same membership number.
Sign in to this portal to view your membership number on My Account or your digital card. You can also ask your Seda sales contact to look it up. Always provide your membership number when booking so the stay or event can be linked for points credit.
Members earn points from room and event bookings at Seda Hotels. Every Php100.00 spent is equivalent to 10 points.
Members also enjoy the following:
- 20% discount in the restaurant/s, bar and in-room dining
- Complimentary room upgrade (subject to room availability)
- Invitation to exclusive Member Events
Member benefits (such as dining discounts and upgrades) apply to the enrolled member and are not transferable to other individuals. Redeemed e-vouchers may be transferable as gifts when stated in the reward terms.
Membership remains active while you are an eligible corporate booker for your company and the program is in effect. Membership is cancelled if you resign from your company, and the program itself has defined book-and-earn and redemption end dates in the Terms & Conditions.
No. When you resign, membership is cancelled. Remaining points may typically be redeemed within 30 days, or transferred to another Seda Keys for Business member from the same company and department if both parties agree. Points cannot be carried over to a new company.
Yes, in limited cases such as resignation: unused points may be transferred to another Seda Keys for Business member from the same company and department when both members agree. Routine point transfers between active members are otherwise not allowed.
No. Membership is personal to the enrolled booker and cannot be transferred to another person. A new eligible booker must apply (or be invited) separately.
View your profile under My Account. For changes to company association, department, or sales contact, reach out to your Seda sales handler so updates can be verified and applied correctly.
When booking, please provide your membership number to our Reservations or Sales Executive to ensure it is linked to your account. Points are credited to your account within seven (7) business days after check-out or after the event.
For rooms, eligible bookings are Published Rates, Best Available Rates (BAR), Corporate Rates, Promotional Rates, Long-Stay and Group Rates. Points are based on the room rate, exclusive of taxes and service charge.
- Room bookings not made directly through Seda hotels (e.g. travel agencies, online booking sites, and other third parties) are not eligible to earn points.
- All event bookings are qualified to earn points. Points are based on Food and Beverage charges and Room Rental, exclusive of taxes and service charge.
Sign in to the Seda Keys for Business portal to view your available balance on Home and Rewards, and review recent activity under My Account > Account History once transaction data is available.
No. Seda Keys for Business points are earned only from qualifying activity at participating Seda Hotels and cannot be combined with points from other hotel brands or loyalty programs.
Points follow the program validity and redemption deadlines published in the Terms & Conditions. Members should redeem rewards before the stated last redemption date. If you leave your company, unused points typically follow the resignation rules (redeem within 30 days or transfer within the same company/department).
Members may redeem points for Seda Hotels vouchers, available for dining and overnight stays, as listed in the Rewards section of this portal.
Sign in, go to Rewards, choose an item, review and accept the reward Terms & Conditions, then confirm redemption. An e-voucher will be sent to your registered email once processing is complete.
After a successful redemption, the e-voucher is typically emailed to your registered address shortly after confirmation. Contact your Seda sales handler if you do not receive it.
E-vouchers are generally valid for six (6) months from the date of redemption, unless a shorter period is stated on the specific voucher.
No. Redeemed rewards and e-vouchers are not convertible to cash.
No. Once a redemption is completed, the request is final and may not be amended or cancelled. Choose carefully before confirming.
Rebooking is usually allowed if the reservation is cancelled at least 48 hours before check-in. Late cancellations and no-shows typically forfeit the e-voucher. Always confirm the cancellation policy printed on your voucher with the property.